Thank you for shopping at drivecraftshop.com. We want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned with the original packaging whenever possible.
  • Include all original parts, accessories, manuals, and documentation, if applicable.
  • Not show signs of misuse, accidental damage, or unauthorized modification.

We reserve the right to inspect returned items before approving a refund or replacement.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Items showing signs of use beyond normal inspection.
  • Products damaged through improper handling or misuse.
  • Items missing essential components or original packaging.
  • Clearance or final sale items, where clearly identified at the time of purchase.
  • Gift cards, if offered.

This policy does not affect any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and, if applicable, the shipping package.

Once reviewed, we may offer a replacement, exchange, partial refund, or full refund depending on the circumstances.

4. Return Process

To begin a return request:

  1. Contact our customer support team by email or phone.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and return instructions.
  4. Carefully package the item and send it to the return address provided by our support team.

Returns sent without prior authorization may experience processing delays or may not be accepted.

5. Return Shipping Costs

  • If the return is due to our error, including damaged, defective, or incorrect items, we will cover the reasonable return shipping cost.
  • If the return is requested for personal reasons, such as ordering the wrong item or changing your mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from our error.

6. Refund Processing

After your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days after the inspection has been completed.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

7. Exchanges

If you would like to exchange an eligible item, please contact our customer support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or alternative solution may be offered.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered the shipping process or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again.
  • Contact your credit card issuer or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact our customer support team for assistance.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Email: ethanbergstrom@drivecraftshop.com

Phone: +1 (414) 264-9557

Our customer support team will respond within 1–2 business days and will be happy to assist you throughout the return and refund process.