1. How can I place an order?

Simply browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major secure payment methods available during checkout, including credit cards, debit cards, and other supported payment options. All transactions are processed through secure payment providers.

3. When will my order be processed?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

4. How long does shipping take?

For orders within the United States, standard delivery generally takes 3–7 business days after your order has been processed and shipped.

5. Do you ship internationally?

At this time, we only ship to addresses within the United States.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow 24–48 hours for tracking updates to become active.

7. Can I cancel or change my order?

If your order has not yet been processed or shipped, we will do our best to assist with cancellation or modifications. Please contact us as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.

8. What is your return policy?

Eligible items may be returned within 30 calendar days of delivery, provided they are unused and returned in their original condition and packaging. Please review our Return & Refund Policy for complete details before submitting a return request.

9. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 7 calendar days of receiving your order. Include your order number, a description of the issue, and clear photos of the item so we can resolve the matter as quickly as possible.

10. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

11. Is my payment information secure?

Yes. All payments are processed using secure encryption technology through trusted payment providers. We do not store your complete payment card information on our website.

12. How is my personal information protected?

We collect and process personal information in accordance with our Privacy Policy and use appropriate technical and organizational safeguards to help protect your information.

13. Do I need to create an account to place an order?

No. Depending on the checkout options available, you may be able to complete your purchase as a guest without creating an account.

14. Do you offer subscriptions or automatic renewals?

No. All purchases made on drivecraftshop.com are one-time purchases only. We do not offer subscription services, recurring billing, or automatic renewals. You will only be charged for the order that you voluntarily place.

15. How can I contact customer support?

If you have any questions before or after your purchase, please contact us using the information below.

Email: ethanbergstrom@drivecraftshop.com

Phone: +1 (414) 264-9557

Our customer support team typically responds within 1–2 business days and is always happy to assist you.